Bye bye Sears
A Kenmore front load washer and dryer - which, by the way, I have recently learned is made by whirlpool. Two weeks after they were delivered the washer conked out due to a bad mother board. It was quickly replaced and we have had no problems since. We have enjoyed all the things the sales person promised. Larger loads, energy efficient, faster drying time, and more.
Until now. After hearing some suspicious noises we contacted the appliance folks at Sears. They came out, reminded us we are no longer under warranty, then delivered the bad news. The washer is ca put - will cost more to repair than to buy a new one. The dryer, while still functioning fine, has worn down rollers in the front. We can replace them for a good chunk of change but they will likely wear down again in another 12-18 months leaving us with the same irritating noise.
The promises of unending laundering happiness were short lived. So while I had 18 months of greater satisfaction in the laundry department it is nothing compared to the dissatisfaction of knowing that we essentially threw a good deal of money down the drain. And you know what else? The laundry pile was still never ending.
I wonder about my old top load washer and dryer. We gave them to a college graduate setting out to begin his new life and career. I bet they are still going strong for him. I hope so.
(I did speak with Sears in a vain attempt to get a replacement or even some degree of refund. They are sorry for any inconvienence this has caused us and are sorry we didn't buy their very expensive extended warranty. But thanked us for shopping with Sears.)
2 comments:
Grrrrrrrrrrrrrr!
Oh good grief!!! Whatever happened to CUSTOMER SERVICE????!!!! Stuff like this drives me nuts. Decency, putting others before the big buck....grrr.
Love your blog - I haven't blogged in a LOOOOOONG time though I so much used to enjoy it....I used to enjoy a lot of things! :)
By the way - love the coat!!! I cannot tell you how many times I've felt exactly the way you described..... - I used to be able to wear my very stylish aunt's hand-me downs - once-upon-a-time....
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